FAQ

Q:   How do I find a product?

A:  You can search for electronic components in either of the following ways:

 Option 1: Browse for the item you need in the “Promotions” or in the “Products” or “Manufacturers” sections list in the left of the webpage.

 Option 2: Use the “Search” or “Advanced Search” functions to quickly locate the item you need.

Q:  How can I order online?

A:  Follow the below steps to complete an online order:
（1）   Select the item you need, enter your order Quantity，then click “Add to Cart”. 
（2）   Click the “Checkout Now” button, log in to your account and    check out (if you do not have an account, click “Register and Checkout” to set one up).
（3）   Select your preferred Shipping Method.
（4）   Click “I Accept the Terms & Conditions and Customer Certification of End Use and Export Compliance” (otherwise the transaction can not be completed). 
（5）  Click “Continue Checkout” then “Place Order”.      
（6）   Finally, click “Pay Now” to complete the online payment to finish ordering.

Q:  What is the Online Payment Method & Security Policy?
A:  For all the orders, you are required to make the payment online.The online transaction processing is provided By PayDollar using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.

Q:    How many payment options are there? 
A:    Currently, we only accept Alipay and China UnionPay cards.

Q:    What are the payment terms?

A:    100% payment in advance is required.

Q:   Does your website display the available inventory in Asia?

A:   Yes, it does. However, all goods are sold on “first-come, first-served basis.”  

Q:  Can I provide an address in China to receive the goods?

A:  Certainly. We will ship to addresses all over the world.

Q:  Once an order has been placed, how quickly can products be delivered?
A: Once payment and Customer Certification of End Use and Export have been confirmed, goods could be delivered on the next working day. 

Q:   Where are the goods shipped from?

A:   Goods are shipped from Avnet Electronics Marketing’s warehouses in Hong Kong, Taiwan or Singapore.

Q:   Do I need to pay the freight charges?

A:   Yes. The  item prices shown on the online store are exclusive of freight charges. Buyers are expected to bear the freight charges. Freight charges will be calculated after checked out.

Q:    Will the freight costs varied with the weight of goods?

A:    Yes. You may need to pay extra freight costs for goods over 4 kilograms.

Q:   Can I place small batch orders?

A:   Yes you can place small batch orders according to the minimum order quantity shown on each part numbers. and increase in increments shown.

Q:   Is the quality of products ordered from the online store assured?

A:   Avnet Electronics Marketing provides customers with the same level of quality assurance the product manufacturers offer. The customers should contact us within 24-hours if they find any quality issues. Otherwise it is assumed the products are accepted.

Q:    How can I check the status of delivery?

A:    Open the “Track Your Order” page, you will find the tracking number at the “Shipping Status” column in your “Order/Billing History” list. Please click on the tracking number to follow up your shipping status.